Build relationships with residents, vendors, prospects and industry professionals to positively promote community/communities.
Maintain the community, resident, vendor and organizational system (both electronic and physical) in a timely, accurate and confidential manner at all times.
Create, manage and deposit daily rent collection of all community income (site rent, rentals, late fees, etc.).
Pursue delinquent rents and perform evictions within state and landlord laws and attend court proceedings, as required.
Prepare, analyze and submit all daily, weekly and monthly reports, as directed.
Respond to resident/vendor comments and inquiries in a timely manner.
Organize and participate in community events.
Motivate team members to ensure deadlines are met and company policies and procedures are followed.
Manage and assign tasks to onsite team members through the use of work orders.
Communicate new assignments and policy changes to all team members immediately (including recommendation of position changes and promotions).
Inspect community and surrounding areas daily to ensure a clean, attractive and safe fashion at all times.
Identify and report any unusual activity to proper legal authorities and Direct Supervisor, when needed.
Issue rule reminders, notices and violations to residents.
Maintain general knowledge of nearby housing, housing availability and options.
Perform market studies, as directed.
Maintain and pursue prospects. “Prospects (leads)” include but are not limited to people interested in purchasing a community owned home, a FSBO home, a brokered home or a privately owned home.
Facilitate home sales (tours, lead generation, market outreach, etc.).
Coordinate the advertising, promotions and presentations of homes, as directed.
Compile, process and submit lead applications, as directed.
Process, approve and forward invoices in a timely manner.
Maintain and accurately record petty cash (projects, expenses, receipts, etc).
Assist in community level budget preparation, as directed.
Manage accidents, emergency situations, and immediate community needs. Report to Direct Supervisor immediately and prepare proper documentation. At times, this will require Community Manager’s availability outside of normal work hours.
Manage the process and participate in refurbishing of community owned homes.
Represent parent company, its individual properties, employees and residents in a professional, pleasant and productive manner at all times.
Demonstrate leadership, high level communication skills and professionalism (including appearance) at all times.
Be an ambassador of company policies and procedures.
Recognize and recommend areas for improvement to promote pride in community operations and appearance.
Remain aware of safety issues and administer constant corrective measures to ensure a safe working and living environment for all residents and team members.